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9 October 2019 Go Back Contact Centre Supplier Directory .
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Agent Coaching & Monitoring, Agent Desktop, Agent Scoring, Agent Scripting, Cloud Solutions , Customer Experience, Diallers, Hosted Solutions.
Enghouse Interactive .
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction in your contact centre .
The Company develops a comprehensive portfolio of customer interaction management solutions.
Core technologies include contact centre, attendant console, predictive outbound dialer, knowledge management system, IVR, and call recording solutions that support any telephony environment, on premise or in the Cloud.
Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the Company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ESL.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc Solutions, CosmoCom, Datapulse, IAT SmartDial, Safeharbor Knowledge Solutions, Syntellect, Telrex, Trio, and Zeacom.
Enghouse Interactive delivers flexible and scalable solutions that will meet a company’s communications needs across their organization, including: multi-channel contact centers, IVRs, operator consoles, call recording and quality management, and integration & optimization solutions.
Enghouse Interactive provides solutions that cover the entire spectrum of interactions, which include the following: Structured interactions are typically very well defined interactions that are transactional in nature.
They are generally high volume, low value and are handled by call/contact centres.
Unstructured interactions typically enter the organization through an operator or attendant and will require a more consultative approach to handle them professionally.
The attendant/operator will use a variety of status and availability tools, such as calendar and various forms of presence information, integrated with a powerful directory, to determine how best to handle the call.
Unstructured interactions will generally be lower in volume are often very high in value.
Self-service interactions help optimize both the structured and the unstructured interaction management areas, helping companies achieve the right balance of customer service level, efficiency and cost.
The Role Of A Contact Centre Agent Post COVID.
Posted on 29 July 2020 Enghouse Release Proteus Call Accounting.
Posted on 21 July 2020 Tips for Moving Your Contact Centre to the Cloud.
Posted on 19 June 2020 Enghouse Signs Partnership Agreement with converse360.
Posted on 11 May 2020 How UK Contact Centres are Reacting to the threat of COVID-19.
Posted on 7 May 2020 The Green Contact Centre – What it means and matters.
Posted on 6 May 2020 Fighting the impact of Coronavirus in the Contact Centre.
Posted on 14 April 2020 UK Businesses Struggling to Meet Customer Expectations.
Posted on 7 April 2020 Enghouse Interactive’s Working From Home – Try Vidyo for Free.
Posted on 24 March 2020 Multi-Generational Consumer Demands in Contact Centres.
Posted on 28 February 2020 MJ Flood Technology & Enghouse Announce Partnership.
Posted on 4 February 2020 Dialogic’s software business expands Enghouse’s product portfolio.
Posted on 3 January 2020 How to Build the Connected Council Contact Centre.
Posted on 16 December 2019 How Contact Centres Can Prepare For A Brexit Blitz.
Posted on 12 November 2019 Acquisition Expands Enghouse Contact Centre Presence in France.
Posted on 23 October 2019 Free Download – CX Decision Makers Guide 2019-2020.
Posted on 19 October 2019 Delivering Customer Service in the Digital Age.
Posted on 11 October 2019 Enghouse Showcase Omni-Channel Contact Centres.
Posted on 7 October 2019 Delivering Customer Service in the Digital Age.
Posted on 20 September 2019 AI and Robots Hold Key to Transform Customer Service.
Posted on 19 September 2019 Flexible Working – How Contact Centres Can Benefit.
Posted on 9 September 2019 Agents Prepare To Work In Automated Contact Centres.
Posted on 9 September 2019 Bringing Customer Service Into The Digital Age.
Posted on 15 August 2019 365IT Achieves Gold Status as Enghouse Interactive Partner
Posted on 11 June 2019 How Collaboration Tools are Transforming Customer Service.
Posted on 10 June 2019 Why Collaboration is Key for the Contact Centre.
Posted on 9 April 2019 Enghouse Sign Britannic as Authorised Partner.
Posted on 26 March 2019 Enghouse Systems Acquires ProOpti AB.
Posted on 14 February 2019 Eliminating Nuisance Calls: Tips to Stay Compliant.
Posted on 4 January 2019 Removing Consumer Frustration from the Contact Centre Experience.
Posted on 15 November 2018 ChatBots & AI – Is there really a place for them in Contact Centres?.
Posted on 9 October 2018 Enghouse Helps NCH Keep Tenants in the Picture.
Posted on 17 September 2018 Enghouse CCSP Platform Helps GCI Deliver Omni-channel Contact Centre.
Posted on 26 April 2018 A Military Mindset Can Drive Contact Centre Success.
Posted on 24 April 2018 What does GDPR Really Mean for my Contact Centre Operations?.
Posted on 7 February 2018 Enghouse Interactive Introduces Contact Centre: Enterprise Version 9.1.
Posted on 2 February 2018 Building a Powerful Sense of Team in the Contact Centre.
Posted on 1 February 2018 Enghouse Interactive Signs activereach® as an Authorised Partner.
Posted on 9 January 2018 Enghouse Interactive Contact Centre Predictions For 2018
Posted on 15 December 2017 What’s the Favoured Channel in the Contact Centre?.
Posted on 16 November 2017 Costs Down, Customer Satisfaction Up at Sedgemoor Council.
Posted on 20 September 2017 Resellers & Distributors Showcase Contact Centre Solutions at CX17.
Posted on 15 September 2017 Analysts Debate ‘the Future of Customer Experience’ at CX17.
Posted on 14 September 2017 Enghouse Interactive Helps Navigate the Digital Divide at CX17.
Posted on 6 September 2017 CX17 – Take a Leap into the Digital World.
Posted on 5 September 2017 Ten Reasons to Buy a Predictive Dialler – a Business Guide.
Posted on 30 August 2017 Enghouse Interactive Releases Communications Centre 10.0
Posted on 19 July 2017 Storacall and Enghouse Partner to Deliver Integrated Call Management and Recording.
Posted on 5 July 2017 Enghouse Help Housing Specialist Achieve 100%.
Posted on 2 June 2017 Enghouse Partnership Agreement with ScanSource Imago.
Posted on 3 May 2017 Webinar: Turn Outbound Dialling into inbound Telephony.
Posted on 23 April 2017 lastminute.com Select Enghouse Cloud Contact Centre Service.
Posted on 22 March 2017 Whitepaper: How to Create Integrated Customer Experience.
Posted on 8 February 2017 Datametrix Selects Enghouse for Contact Centre as a Service.
Posted on 21 December 2016 Webinar: Best Practices to Create Great Customer Service.
Posted on 24 November 2016 Enghouse Interactive New Attendant Console Microsoft Skype.
Posted on 4 October 2016 Take Control of your Contact Centre Telephone Usage.
Posted on 29 September 2016 Enghouse Interactive Heralds The Age of the Digital Customer.
Posted on 19 September 2016 Cargiant Contact Centre Revs up Customer Engagement.
Posted on 5 September 2016 Enghouse Interactive Signs Partnership Deal with Skype for Business.
Posted on 5 September 2016 Best Practices for Making the Boat go Faster – Download.
Posted on 26 May 2016 Enghouse Interactive Sign up MeetingZone as EMEA Partner
Posted on 16 May 2016 What’s the Next big thing in Cloud Contact Centres?.
Posted on 28 April 2016 Enghouse brings Emotional Intelligence to the Contact Centre.
Posted on 19 April 2016 Robots are Coming but are they taking over the Contact Centre?.
Posted on 14 April 2016 Are you listening to your customers and agents?.
Posted on 12 April 2016 Enghouse Help Contact Centres Punch above their Weight.
Posted on 16 February 2016 Case Study – E-Plus: More quality and less cost for outbound campaigns.
Posted on 2 February 2016 Enghouse Interactive & Voyager Networks Set to Deliver Change in Contact Centre Space.
Posted on 7 January 2016 Broadacres Housing Uses Enghouse Contact Centre Platform.
Posted on 8 December 2015 Enghouse Interactive Technology Helps George Banco
Posted on 17 November 2015 Businesses Failing to Measure Customer Service.
Posted on 29 October 2015 Enghouse Interactive Contact Centre Award
Posted on 6 October 2015 Enghouse Interactive Receives Contact Centre Awards
Posted on 10 August 2015 Customer Interactions What Can TV Series Modern Family Teach us?.
Posted on 3 August 2015 Enghouse Interactive – Skype for Business.
Posted on 17 June 2015 Enghouse Systems Acquires Reitek S.p.
Posted on 4 June 2015 ‘What Can Businesses Learn from the Proactive Digital Election?’.
Posted on 7 May 2015 Enghouse Interactive Updates Contact Centre Enterprise
Posted on 10 March 2015 Enghouse Interactive – Getting on the Front Foot with Proactive Customer Service.
Posted on 2 March 2015 Enghouse Interactive Releases Communications Centre 8.1 Contact Centre Solution.
Posted on 22 January 2015 Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive.
Posted on 20 January 2015 Why Good Customer Service is not just for Christmas.
Posted on 11 December 2014 Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator.
Posted on 3 November 2014 So what did we learn for this year’s Customer Contact Expo?.
Posted on 7 October 2014 Get Ready for Polarised Customer Service.
Posted on 4 October 2014 New Real-Time Agent Coaching Solution.
Posted on 30 September 2014 Enghouse Outbound Communicator Revolutionises Customer Engagement.
Posted on 16 September 2014 White Paper – “Are you listening to your customers?”.
Posted on 8 September 2014 Magentrix expands with Enghouse Interactive Partner Portal
Posted on 15 July 2014 Why There’s Still a Place for Personal Service in the “Age of Interruption”.
Posted on 8 July 2014 Enghouse Interactive Invests in Partners that Buy-in to its Strategic Vision.
Posted on 8 May 2014 Enghouse Interactive Releases Version 9.0 of its Enterprise Contact Centre.
Posted on 22 April 2014 Company Culture is Holding Back the Connected Business, not Technology.
Posted on 10 March 2014 Enghouse Systems Acquires IT Sonix AG.
Posted on 5 March 2014 RIP Average Handle Time says Enghouse.
Posted on 26 February 2014 Enghouse Interactive: Why Social Business Makes Sense.
Posted on 13 August 2013 Enghouse Interactive says Weatherproof Your Contact Centre
Posted on 25 January 2013 Tags.
Address Imperium, Imperial Way, Reading, Berkshire.
Phone 0118 943 9200.
Email [email protected]
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